Refund Policy

1. General Refund Policy

eagle power solution is committed to customer satisfaction. We offer refunds under specific circumstances as outlined in this policy. All refund requests are evaluated on a case-by-case basis.

2. Consultation Services

Free Consultations: Initial consultations are provided free of charge and are non-refundable.

Paid Consultations: If you have paid for a consultation service:

• Full refund if cancelled 24 hours before scheduled appointment
• 50% refund if cancelled less than 24 hours before appointment
• No refund for no-shows or cancellations within 2 hours of appointment

3. Installation Services

Before Installation Begins:

• Full refund of deposit if cancelled 7 days before scheduled installation
• 75% refund if cancelled 3-7 days before installation
• 50% refund if cancelled 1-3 days before installation
• No refund if cancelled on the day of installation

After Installation Begins:

• No refunds once installation work has commenced
• Partial refunds may be considered for incomplete work due to client request
• Full completion is required for warranty coverage

4. Equipment and Materials

Unused Equipment:

• Full refund for unused, unopened equipment within 30 days of purchase
• 15% restocking fee for opened but unused equipment
• No refunds for custom or special-order equipment
• Equipment must be in original condition and packaging

Used Equipment:

• No refunds for installed or used equipment
• Warranty claims must be processed through manufacturer
• We assist with warranty claims but are not responsible for manufacturer decisions

5. Maintenance Services

Preventive Maintenance:

• Full refund if cancelled 48 hours before scheduled maintenance
• 50% refund if cancelled 24-48 hours before maintenance
• No refund for same-day cancellations

Emergency Services:

• No refunds for emergency service calls
• Service charges apply regardless of issue resolution
• Diagnostic fees are non-refundable

6. Warranty Claims

Warranty claims are not refunds but service guarantees:

• Equipment warranties are provided by manufacturers
• Workmanship warranty covers installation quality for 12 months
• Warranty service is provided at no additional cost
• Warranty does not cover damage from misuse or neglect

7. Refund Process

To request a refund:

• Contact us within the applicable time period
• Provide your order number and reason for refund
• Return any equipment in original condition if applicable
• Allow 5-10 business days for refund processing
• Refunds are issued to the original payment method

8. Non-Refundable Items

The following items are non-refundable:

• Custom design and engineering services
• Permit and approval processing fees
• Site assessment and survey charges
• Emergency service call fees
• Gift cards and promotional credits
• Services already completed or delivered

9. Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to:

• Natural disasters and weather events
• Government regulations or restrictions
• Supplier delays or shortages
• Labor disputes or strikes
• Equipment failures or technical issues

10. Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service team for review
• Provide additional documentation if requested
• Escalate to management if necessary
• Consider mediation for unresolved disputes

11. Contact Information

For refund requests or questions about this policy: